Delegation of technology. Integration of chatbot in administrative service in public institutions

Abstract

In modern business, the phrase “if you are not on the internet, you donʼt exist” is often used. Does every company, though, serve the end user? By presenting a desirable image of the good or service you provide, along with an effective marketing plan, you can attract customers. But once a user finds you online, how can you sustain his interest? What tactics and resources should be used to convert a potential customer into a devoted one? The alternatives are numerous and highly variable.

In the case of a public institution, is it possible to apply such a business strategy? Why does technology delegation not work in government but is possible in enterprises with billions of dollars in revenue that trade on the stock exchange as public companies? If such a method for delegating particular tasks and services is possible, what requirements must it meet, and how successful would it be?

The new study makes an effort to provide significant concepts and interpretations of the importance of chatbot application possibilities in public sector organizations.