Understand the value you offer to your customers

Authors

  • Desislava Kostova-Pickett Higher School of Security and Economics
  • Ivanka Kostova Higher School of Security and Economics

DOI:

https://doi.org/10.5281/zenodo.5639268

Abstract

You cannot have confidence in your pricing until you have confidence in the financial value that creates what you offer for customers. Although many managers are convinced that they cannot get this information, the reality is that most of your customers are ready to tell you. All you need to do is ask the right questions and be ready to listen.

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References

Arussy, Lion. (2005). Passionate and Profitable: Why Castomer Strategies Fail. – In: Wall Street Journal, October 5, 2001.

Rogers, Everett and Everett M. Rogers. Diffusion of Innovations. 5th Edition. New York, NY: The Free Press, 2003.

Kim, Yun-Hee. Samsung Changes Its Strategy in Bid to Regain Market Share. – In: Wall Street Journal.

Shapiro, Carl and Hal A. Varian. Versioning: The Smart Way to Sell Information. – In: Harvard Business Review, November-December 1998, Cambridge, MA.

Anderson, James C. and James A. Narus. Capturing the Value of Suplementary Services. – In: Harvard Business Riview, 1995.

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Published

30-06-2018

Issue

Section

ECONOMY AND FINANCE

How to Cite

Understand the value you offer to your customers. (2018). Politics & Security, 2(2), 64-85. https://doi.org/10.5281/zenodo.5639268

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